REFUND POLICY


Gulf Online Services FZE is committed to providing you with excellent services. Below you will find our refund policies, which are different depending on the type of services you purchase. We stand behind the services we sell and guarantee that they are brand new, authentic.

Standard services come with a 30-day, money-back guarantee, based on the transaction day. To receive a full refund, please contact our customer support team at +971565772875. They will provide you with shipping instructions and a return authorization (RA) number. For services that were delivered in excess of the 30 days, we will refund the full amount less a ten percent (10%) restocking fee. After 90 days, your order is considered final and refunds will not be given. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the services that are considered “standard”.

Custom services come with a 5-day, money-back guarantee, based on the transaction date. To receive a full refund, please contact our customer support team at +971565772875. They will provide you with shipping instructions and a return authorization (RA) number. After 5 days, your order is considered final and refunds will not be given due to the customization of your order. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “custom”.

For orders that contain both standard and custom services, the aforementioned policies will apply to their respective services. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the services that are considered “standard” and “custom”.

We encourage all clients to contact us if there is an issue with the services received. Credit and debit cards are not charged until your order has been shipped. All transactions will appear on your credit card statements as “Gulf Online Services FZE”. If a refund has been issued, please allow up to 10 business days for your issuing bank to post the refund back to your account. Issuing banks have different timeframes for posting refunds to your account; therefore you may not see the funds posted to your account despite the fact that we have processed the refund. For your convenience, confirmations of all refunds will be sent to you via e-mail immediately after they are processed.